International Shipping
International Shipping
We offer international shipping, and you can place your order directly on our website.
Please review the important notes below before completing your order.
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2026.06.28
Thank you for choosing Epetice.We have resolved the issue that prevented customers from proceeding to checkout when purchasing over a certain amount.We sincerely apologize for any inconvenience this may have caused.
2026.06.18
Regarding the Temporary Suspension of Shipments to the EU Region
Due to new EU regulations that came into effect on June 19, 2026, we have temporarily suspended shipments to all EU countries.
If you wish to place an order, please use a proxy purchasing service such as ZenMarket (https://zenmarket.jp/).
EU地域の一時的な発送停止に関しまして
2026 年 6 月 19 日より施行されました新たなEUの規制の関係で、当店は一時的にEUへの発送を停止しております。
ご注文をご希望のお客様はZenMarket (https://zenmarket.jp/) 等にてご注文のほどお願い申し上げます。
About Entering Your Shipping Address & Receiving Emails
Please enter the recipient’s full name exactly as it appears on official documents. Abbreviations or nicknames may trigger address verification and delay shipment.
Please provide a valid phone number and email address where you can be reached. We may contact you to confirm delivery details before dispatch. The phone number and shipping address must be from the same country for delivery.
To ensure you can receive emails from us, please check your spam/junk filters. We will contact you from info@epetice.com.
For customers using non‑alphabetic languages:
Our system may not properly process shipping information entered in scripts such as Hangul, Chinese characters, or other non‑alphabetic writing systems. Please enter your name and address in the Roman alphabet to avoid delays.
Shipping Fee
For deliveries outside Japan, a shipping fee will be charged per order.
Shipping fees by region are as follows (as of December 25, 2025):
Free shipping applies to orders of JPY 50,000 or more.
Asia: JPY 3,000
Africa: JPY 7,000
Oceania / Europe: JPY 7,000
North America: JPY 8,000
South America: JPY 8,000
Customs Duties
Depending on the laws and regulations of your country or region, customs duties may apply. Please verify the customs regulations and import requirements of your location before placing an order.
If customs duties are required, customers are responsible for the payment. Please make sure to complete the payment when necessary.
If you refuse to pay the customs duties or fail to collect your package within the carrier’s storage period, your order may be returned to us or discarded.
In either case, we will not offer reshipment, order cancellation, or refunds.
Any costs incurred in such cases are non-refundable.
For Customers Shipping to the United States
Due to tariff revisions related to U.S. trade regulations in 2025, items that were previously exempt from customs duties may now be subject to additional charges. By completing your order, you acknowledge and agree that any customs duties incurred will be the responsibility of the recipient. Please ensure that you are able to receive your package.
If you would like to know an approximate estimate of potential customs duties, please note that we use DHL for international shipping. We kindly ask that you contact the local DHL office or customs authorities directly for further information.
アメリカへ発送をご希望のお客様へ
アメリカは2025年の貿易に関する関税改正により、これまで関税が発生していなかった商品にも新たに関税が課される場合がございます。
ご注文が完了した時点で、関税が発生した場合にはお客様にお支払いいただくものとみなします。
必ず受け取りの程お願い申し上げます。
関税のおおよその金額を知りたい場合は、当店ではDHL社を利用しておりますので、現地の配送業者へお客様自身でお問い合わせいただきますようお願いいたします。
Estimated Shipping Date
Please check the estimated shipping date shown on each product page.
For smoother delivery, please place separate orders for items with different shipping timelines.
If you purchase items with different shipping schedules in one order, we will ship everything together based on the latest (slowest) shipping date.
Please be especially careful when purchasing in-stock items and made-to-order / pre-order items together.
Returned or Undeliverable Packages Due to Address Issues
If the shipping information is incomplete and shipment cannot be completed, we will contact you to request additional details.
If we do not receive your reply within one month from our initial contact, we will consider the order undeliverable and process it accordingly. In such cases, we will not provide refunds, cancellations, or shipment. Please note this carefully.
If any issues with your shipping information are discovered after the order has been dispatched, we will notify you via email with a shipping confirmation and request the necessary corrections. If we do not receive your reply within one month from the date we send the shipping confirmation, the order will be deemed undeliverable and may be disposed of by the local carrier. Refunds, cancellations, and reshipment will not be provided in these cases.
We do not offer reshipment for any packages that are returned to us.
Please make sure you are able to receive your package.
Contact
If you have any questions, please contact us via our inquiry form.
We have dedicated English-speaking staff, so please feel free to reach out with confidence.
